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Comcast Guy Fired For Sleeping On Customer's Couch

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Jun 24, 2006 6:16 pm US/Pacific

Comcast Guy Fired For Sleeping On Customer's Couch

Philadelphia (AP) ― Comcast has fired an employee for sleeping on a customer's couch during a house call after video of the incident became a minor Internet sensation.

The Philadelphia-based cable company also says it has apologized to the customer in Washington D-C for the "unsatisfactory customer experience."

The customer, Georgetown University law student Brian Finkelstein, says his Comcast Internet connection worked off and on. When the technician came to Finkelstein's home to replace the modem, he called the company for help but was put on hold for more than an hour and fell asleep. Finkelstein caught the whole ordeal on tape, edited it, and added an Eels song with the lyrics, "I need some sleep."

Watch Sleeping Comcast Guy Video

He posted video of the sleeping technician on YouTube-dot-com, a site that lets users share videos. The 58-second video has been viewed more than 230-thousand times since it was posted Tuesday.

Comcast has been doing damage control ever since. Finkelstein says his service has been fixed.

(© 2006 CBS Broadcasting Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

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