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Macy's Full Statement

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Feb 7, 2010 6:00 pm US/Pacific

Macy's Full Statement

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  In January, 2010, CBS 5 invited Macy's to take part in an on-camera interview for our story "Fractured" reported by Sue Kwon. The story was featured on 30 Minutes Bay Area, which aired on February 7, 2010.

Macy's declined to have a spokesperson appear on camera, but sent us a written statement. Here it is in its entirety:

Ruby gemstones sold in settings in Macy's Fine Jewelry departments are genuine.  In general, rubies are heat treated to enhance their quality and appearance.  Rubies also may be fracture-filled with glass or a glass-like substance during the heating process to improve the overall quality of the stone.  We have signs in our precious and semi-precious gemstone departments to inform customers that gemstones may have been treated and may require special care. We are always available to discuss the quality of a purchased item with our customers because we want our customers to be satisfied. Rubies sold at Macy's represent an outstanding value for our customers.

  - Beth Charlton
    Director of Issue Management & Special Projects
    Corporate Communications, Macy's Inc.

  

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