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Thanks for your interest in CBS 5 ConsumerWatch. ConsumerWatch Helpline is here to assist individuals with consumer problems. If you have a consumer problem you can speak to our volunteers, Monday - Friday from 11am to 1pm at 888-5-HELPS-U (888-543-5778). Any other time please leave a message. You can also fill out this form below and submit anytime.
Before you write to ConsumerWatch, please try to resolve the issue on your own. If you are unsuccessful, please compile the following information for us: - A summary of the current issue or problem - please be as brief and concise as possible - Your account and/or invoice number - The name and address on the account/invoice - Your current address and contact information, including phone number - The company's name, address, and phone number - The details of any correspondence or calls you've had with the company -- for instance, whom you've spoken with, when you spoke with them, and a summary of the conversation - Whether you would be available for an on camera interview for broadcast - IMPORTANT: What you'd like to have happen now to resolve the situation - please be as specific as possible.
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PLEASE do not send any attachments, unless we ask for them. In all but very rare instances, we will not investigate business-to-business disputes, criminal cases, employment or family law problems, or landlord/tenant issues. ConsumerWatch also generally does not investigate cases that are already in litigation or mediation. We receive lots of emails, calls and letters a month, and sometimes we can't get back to each person right away. Please be patient, and we will contact you as soon as we can.
