Sep 17, 2009 12:06 pm US/Pacific
How To Contact CBS 5 ConsumerWatch
Thanks for your interest in CBS 5 ConsumerWatch.
ConsumerWatch Helpline is here to assist individuals with consumer problems.
If you have a consumer problem you can speak to our volunteers, Monday - Friday from 11am to 1pm at 888-5-HELPS-U (888-543-5778). Any other time please leave a message.
Or you may submit this form or e-mail consumerwatch@cbs5.com.
Before you write to ConsumerWatch, please try to resolve the issue on your own. If you are unsuccessful, please compile the following information for us:
- A summary of the current issue or problem - please be as brief and concise as possible
- Your account and/or invoice number
- The name and address on the account/invoice
- Your current address and contact information, including phone number
- The company's name, address, and phone number
- The details of any correspondence or calls you've had with the company -- for instance, whom you've spoken with, when you spoke with them, and a summary of the conversation
- Whether you would be available for an on camera interview for broadcast
- IMPORTANT: What you'd like to have happen now to resolve the situation - please be as specific as possible.
PLEASE do not send any attachments, unless we ask for them.
In all but very rare instances, we will not investigate business-to-business disputes, criminal cases, employment or family law problems, or landlord/tenant issues.
ConsumerWatch also generally does not investigate cases that are already in litigation or mediation.
We receive lots of emails, calls and letters a month, and sometimes we can't get back to each person right away. Please be patient, and we will contact you as soon as we can.
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